Returns & Refunds policy
Terms & Conditions for Returns
1. Return Policy
If you are not completely satisfied with your purchase, you have the right to return the product in accordance with the following terms.
2. Return Period
Returns are accepted within 15 days from the date of purchase. After this period has passed, we will no longer be able to accept returns.
3. Product Condition
The product must be returned in its original condition, without damage or signs of use, and in its original packaging, along with all accessories and the purchase receipt.
4. Non-returnable Products
Returns are not accepted for the following items:
• Products that have been used
• Products that are not in their original packaging
5. Shipping Costs
The shipping costs for returning the product are the responsibility of the customer, unless the product is defective or was shipped incorrectly by us. In the case of a defective product or a shipping error, we will cover the return shipping costs.
6. Return Process
To return a product, please contact us at info@shoesservice.gr or at 2117250087. We will then provide you with instructions on how to send the product back to us.
7. Refunds
After receiving and inspecting the product, you will be notified via email about the approval or rejection of the refund. If approved, the refund will be made to your original payment method within 5 business days.
8. Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately at info@shoesservice.gr or at 2117250087 so we can proceed with a replacement or refund.
9. Contact Information
For any questions regarding the return policy, you can contact us at info@shoesservice.gr or at 2117250087.
